Privacy Policy

Last updated: August 11, 2026

This Privacy Policy explains how Shoplva ("Shoplva", "we", "us", "our") collects, uses, shares and protects information when you visit shoplva.shop or place an order with us. By using this site, you agree to the practices described below.

1. Information We Collect

We collect information you give us directly, information collected automatically when you browse the site, and information from payment or delivery partners we work with.

Information you provide

• Name, phone number, email address and delivery address when you place an order or contact us
• Account details, if you create a login (username, password — stored in encrypted form)
• Order history, size and product preferences
• Messages you send through our contact form or email

Information collected automatically

• Device and browser type, IP address, and approximate location
• Pages viewed, time on site, and referring/exit pages
• Cookie and similar tracking data (see Section 3)

2. How We Use Your Information

We use the information we collect to:

• Process, confirm and deliver your orders, including cash-on-delivery orders
• Communicate with you about orders, returns, exchanges and customer support
• Send you marketing updates about new arrivals or offers, where you've opted in — you can unsubscribe at any time
• Improve our website, product catalogue and shopping experience
• Detect, prevent and investigate fraud or abuse of our services
• Comply with legal and tax obligations

3. Cookies & Tracking

Shoplva.shop uses cookies and similar technologies to keep you signed in, remember items in your bag, and understand how the site is used. You can disable cookies in your browser settings, but some parts of the site — such as checkout — may not work correctly without them.

Cookie Type	Purpose
Essential	Keeps your cart and session working during checkout
Analytics	Helps us understand traffic and improve the catalogue
Marketing	Used to show relevant offers, only with your consent

4. How We Share Information

We do not sell your personal information. We share it only where necessary to run the business:

• Delivery partners — courier services that need your name, address and phone number to deliver your order
• Payment processors — mobile financial services or payment gateways that process online payments, where used
• Service providers — tools we use for hosting, email, and customer support
• Legal requirements — where disclosure is required by law or to protect our rights

5. Payments & Security

Card and mobile-payment details are processed directly by our licensed payment partners and are not stored on Shoplva's own servers. We use reasonable technical and organisational measures to protect the data we do hold, but no method of transmission or storage is 100% secure.

6. Data Retention

We keep order and account information for as long as needed to fulfil orders, handle returns, meet accounting/tax requirements, and resolve disputes, after which it is deleted or anonymised.

7. Your Choices & Rights

You can:

• Ask us what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your account or order history, subject to legal record-keeping requirements
• Opt out of marketing emails at any time via the unsubscribe link or by emailing us

To exercise any of these, email business@shoplva.shop.

8. Children's Privacy

Shoplva sells men's clothing and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised. Continued use of the site after changes means you accept the updated policy.

10. Contact Us

Questions about this Privacy Policy or your data can be sent to:

• Email: business@shoplva.shop
• Website: shoplva.shop
• Based in: Dhaka, Bangladesh